Ms. Tatyana Kaplanova, the Deputy General Director of Neovox has stated, “We are glad to have won the MosOblEIRTS tender and the opportunity to take part in the implementation of the company's strategic plans. In the near future, we will present a project development plan for the duration of the contract, which includes, in addition to the traditional contact center services, the new and innovative developments which will allow us to further improve the quality of our customer service."
Neovox (ex. Newcontact) — one of the largest outsourcing contact centers in Russia, is among the TOP 10 market leaders. Neovox provides a wide range of services for processing requests in voice and non-voice communication channels, acts as a partner of the largest Russian and foreign companies in customer service issues. Customers are government organizations, leading banks, insurance companies, online stores, and logistics companies. Since August 2019, the company has been operating under the brand Neovox.