The forum was attended by representatives of leading outsourcing contact centers, as well as leaders of target areas of large financial companies. The program of the event was both interesting and informative. The participants' speeches touched on various relevant topics and trends in building contact centers at companies in the financial sector, the tools used to improve the quality of customer service, the new technologies to improve efficiency, as well as automation and robotization of modern contact center processes.
The experts’ presentations were extremely informative from a practical point of view and evoked a lively response from the audience. The reports contained real experiences of the companies, described specific working methods and reflected the results that can be achieved by applying this or that tool in practice.