Among these: a global information system for the courier service of the Russian Post (EMS), a hardware and software system for processing automation requests from the users of the GIS Housing and Communal Services portal, the intelligent IVR, the chat bot and others. Neovox's accomplishments have been repeatedly praised by the customer. For its attainment of high quality indicators and the speed of processing user requests, the company has received a Certificate of Appreciation from the Minister of Communications and Mass Media of the Russian Federation. The General Director of Neovox, Mr.Grigory Darchiev has noted, “We highly value the trust placed in us and believe that our knowledge and many years of experience will allow us to implement the customer's strategic plans aimed at improving the quality of customer service for Russian Post JSC in both the present and the new communication channels ".
Neovox (ex. Newcontact) — one of the largest outsourcing contact centers in Russia, is among the TOP 10 market leaders. Neovox provides a wide range of services for processing requests in voice and non-voice communication channels, acts as a partner of the largest Russian and foreign companies in customer service issues. Customers are government organizations, leading banks, insurance companies, online stores, and logistics companies. Since August 2019, the company has been operating under the brand Neovox.