NewContact took part in the 18th Call Center World Forum, the largest event of the contact center industry and customer service in Russia and Eastern Europe. The event was held on March 19-20, 2019 at the Radisson Slavyanskaya Hotel in Moscow.
At the Call Center World Forum 2019, Ms.Marina Petryaeva, the Head of the NewContact Customer Service Department, made a presentation titled “Organization of the Mass Recruitment Process through an Outsourcing Contact Center” and Ms. Polina Kudelina, the IT project manager, made a presentation titled “Organization of an Effective Support Service: a Customized Processing System E -mail Appeals to the Contact Center ". In addition, the company was present as an exhibitor at the CCExpo exhibition held as part of the forum.
Ms.Tatyana Kaplanova, the NewContact Deputy General Director said, “The Call Center World Forum is traditionally the largest industry event in the contact center industry. As part of the event, key market players exchanged experiences, spoke about best practices, modern technologies and laid the foundation for productive interactions in the future. NewContact sponsored the conference. Global technological trends are having a significant impact on the industry, and we are seeing that every year, the number of reports on robotics, artificial intelligence and their use in contact centers is growing. ”