As part of the event, a demo forum was also held, where Ms. Dayana Klimova, the Company’s Leading Expert, presented a report titled “Opportunities for Improving Customer Service in the Era of Total Automation. Practical Cases Using Chat Bots and IVR with Speech Recognition.”
In feel that our participation in the Contact Centers Week 2018 was highly successful and productive. NewContact is one of the leaders in the contact center industry in Russia, and is a high-tech company that continues to grow and offer customers high-quality and always-improving new services.
We thank everyone who took an active part in the preparation and running of the Contact Center Week and were interested in the presentations by our experts. Thank you for your feedback and questions”.