Cooperation
Neovox has been operating in the market since 2010, and is in the TOP-10 of the largest outsourcing contact centers in Russia.

We are chosen by the largest companies in the areas of retail, finance, logistics, government sector and others.

We ensure smooth operation of our team 24/7. This is achieved through the use of modern debugged IT-processes and by independent data center management systems located in Moscow, by continuous professional training of our employees, and a flexible system of motivation and career growth.
Neovox has been operating in the market since 2010, and is in the TOP-10 of the largest outsourcing contact centers in Russia.

We are chosen by the largest companies in the areas of retail, finance, logistics, government sector and others.

We ensure smooth operation of our team 24/7. This is achieved through the use of modern debugged IT-processes and by independent data center management systems located in Moscow, by continuous professional training of our employees, and a flexible system of motivation and career growth.
Our key areas
Our key areas
Государственные организации
Today it is important to provide citizens with the opportunity to receive State and municipal services remotely. To work effectively with citizens, it is important that they can easily reach the administration and receive a qualified response. This increases the citizens' confidence of in State organizations and government at all levels.

The professionals of our contact center are ready to take on the flow of calls from citizens and free up the time of your employees to solve specialized tasks.
Our capacities allow us to quickly notify a large number of subscribers. We record and archive all dialogs based on the results of work for the month and the Project Manager will generate a statistical report on the work progress for you.

At the same time, we will ensure that your employees are freed from a constant flow of calls with the same questions and reduce the visits of citizens to the administration by resolving their issues remotely, by phone, e-mail or through personal accounts in the service portal.
In partnership with Neovox, you will be able to: optimize the cost of maintaining your staff's set-up and technical processing equipment, requests from the public, ensure round-the-clock reception of communications from the public, including incident reports. You will also be able to increase your control over the processing of citizens' inquiries in terms of quality and efficiency, bring additional employees to help in case of increasing calls from citizens (for example, in the event of an accident, other force majeure situations, during a period of mass receipt of payments) and increase the citizens' overall satisfaction with the level of public services provided.
Most frequently chosen
Financial area
Remote service in the financial sector is a necessary and important tool for doing business. With today's market saturation, customers come to the forefront of such requirements as the convenience and reliability of services. Thanks to the knowledge base and experience working with large banks and insurance companies, Neovox can design and implement optimal solutions, by integrating with the software of its customers of any complexity.

We offer a range of services that allows you to interact with customers through all the communication channels, while ensuring a high degree of information security and data transfer.

In partnership with Neovox, you will be able to: in a timely manner inform and sell financial products and services to your customers, quickly process the maximum number of contacts without further escalation, consolidate your reputation of a reliable and responsive partner, introduce a unified service standard, provide customer support across all communication channels and attract new customers.
Most frequently chosen
Logistics
With the development of e-commerce, the need for logistics has grown rapidly. The relevance of the information received, the speed of service, the attentiveness of employees is the basis of an impeccable reputation of a proven service and a high level of trust.

Neovox offers solutions that will ensure a positive customer experience across all the communication channels. Particularly active development has now been given to non-voice channels: instant messengers and chat bots. Using modern technology, our experts will help you organize a clear and effective way to interact with your customers.

In partnership with Neovox, you will be able to: automate the process of processing orders, minimize maintenance costs, create and expand your customer base, reduce the processing time of an inquiry, and establish customer interaction across all the communication channels.
Most frequently chosen
Retail
In the conditions of fierce market competition, Neovox helps retail companies turn the buying process into a positive customer experience by providing high-quality service through all the communication channels. A competent presentation of goods or services, prompt processing of orders and effective problem solving are the keys to successful formation of customer loyalty. The full range of Neovox services will optimally achieve your business goals, while minimizing maintenance costs.

In partnership with Neovox, you will be able to: organize customer support across all communication channels; scale resources with increasing load; increase customer loyalty; minimize the number of unprocessed orders; reduce the cost of servicing orders; get timely feedback and a quick job report.
Most frequently chosen
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You may also email us at info@neovox.ru or Vkontakte
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30 Krasnoproletarskaya St.,bld.
1 Moscow 127473
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