This program allows ensuring smooth operation of your company and enabling your clients to receive a solution in regards to the issues of interest and be satisfied with the speed and quality of the service. We also have a great deal of experience with claims: our professionals process clients' complaints in a timely manner, send their requests to the appropriate departments, and monitor the progress of their review and resolutions.
Acceptance of orders. Loyalty Program Support
Competent order processing is the key to an excellent customer experience. Comprehensive customer service includes: receiving and processing orders, consulting on the position of interest, pricing, informing about delivery times and methods, providing personalized services based on information about early transactions, informing about new activities under the loyalty program, and providing information on accumulated bonuses and their ways of implementation.
Surveys and customer satisfaction analytics
This service will help to identify consumer demand, better understand a potential customer, assess the level of brand loyalty, find out their opinion about a product or service, establish a level of awareness about the company's activities and evaluate the effectiveness of promotions and marketing events. Our experts have extensive experience in conducting NPS and CSI surveys.
The customer database is one of the most valuable assets of the company, which contributes to a significant increase in business opportunities. Our experts will help you clarify and update data about your customers in the shortest possible time, which will allow you to interact with them as efficiently as possible.