Customer support
Hotline
This program allows ensuring smooth operation of your company and enabling your clients to receive a solution in regards to the issues of interest and be satisfied with the speed and quality of the service. We also have a great deal of experience with claims: our professionals process clients' complaints in a timely manner, send their requests to the appropriate departments, and monitor the progress of their review and resolutions.
Hotline
This program allows ensuring smooth operation of your company and enabling your clients to receive a solution in regards to the issues of interest and be satisfied with the speed and quality of the service. We also have a great deal of experience with claims: our professionals process clients' complaints in a timely manner, send their requests to the appropriate departments, and monitor the progress of their review and resolutions.
Acceptance of orders. Loyalty Program Support
Competent order processing is the key to an excellent customer experience. Comprehensive customer service includes: receiving and processing orders, consulting on the position of interest, pricing, informing about delivery times and methods, providing personalized services based on information about early transactions, informing about new activities under the loyalty program, and providing information on accumulated bonuses and their ways of implementation.
Surveys and customer satisfaction analytics
This service will help to identify consumer demand, better understand a potential customer, assess the level of brand loyalty, find out their opinion about a product or service, establish a level of awareness about the company's activities and evaluate the effectiveness of promotions and marketing events. Our experts have extensive experience in conducting NPS and CSI surveys.
Database update
The customer database is one of the most valuable assets of the company, which contributes to a significant increase in business opportunities. Our experts will help you clarify and update data about your customers in the shortest possible time, which will allow you to interact with them as efficiently as possible.
Technical support
Service maintenance
This service involves a single entry point for customer warranty claims. Technical support experts will conduct a basic screening, classify the type of malfunction, register it and forward the request to the appropriate unit according to its specification.
Service maintenance
This service involves a single entry point for customer warranty claims. Technical support experts will conduct a basic screening, classify the type of malfunction, register it and forward the request to the appropriate unit according to its specification.
Service desk
Initial diagnostics and troubleshooting by IT professionals includes: resolving issues on the first or second support lines, routing client requests, monitoring the execution of applications and escalating calls. In our work, we use the ITIL methodology, which helps us to identify service deficiencies and quickly solve problems and incidents.
Telemarketing
Telephone presentations of goods and services
We carefully study the product before the presentation and identify all of its advantages, so that during a sales talk with a potential client, all the necessary information can be provided. We also help in preparation to work out existing objections. Thanks to their special training, our operators use most effective methods to increase sales, thus increasing the number of closures in the purchase of goods or services.
Telephone presentations of goods and services
We carefully study the product before the presentation and identify all of its advantages, so that during a sales talk with a potential client, all the necessary information can be provided. We also help in preparation to work out existing objections. Thanks to their special training, our operators use most effective methods to increase sales, thus increasing the number of closures in the purchase of goods or services.
Cold calls
We make "cold calls" to customers from our databases using well-tested, tried and effective sales pitches. The effectiveness of this service directly depends on the operators' experience and a well-developed sales script. That is why our professionals undergo diversified training and are coached to improve the quality of the service provided.
Renewal of relations with clients
This service will help our client to renew inactive relationships with their old customers. We will find out why the client previously refused your service, identify their current needs and offer new opportunities for cooperation.
Back-office
Helpdesk
This service allows you to quickly resolve issues with company employees, forward the request to the appropriate unit, and escalate calls when necessary.
Help desk
This service allows you to quickly resolve issues with company employees, forward the request to the appropriate unit, and escalate calls when necessary.
Mass recruitment
This service allows you to quickly carry out mass selection of personnel for linear positions. After agreeing on the employee profile, our experts analyze incoming CVs, select candidates according to information from various open sources and conduct initial screening and assessments.
Reception / Switch-board
On behalf of your company, our experts are ready to provide reliable support for the front office, which includes: receiving incoming calls, forwarding them to the appropriate units, processing e-mails and performing other functions of the remote secretary in line with your corporate policy.
We will be happy answer all your questions
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You may also email us at info@neovox.ru or Vkontakte
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Head Office
Call us
30 Krasnoproletarskaya St.,bld.
1 Moscow 127473
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