Neovox

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One of the largest outsourcing contact centers

The extensive experience and expertise of the company allows us to implement the most complex projects

Free call

Our team consists of experts and managers with experience in large Russian and international companies, who will help you efficiently and successfully achieve your desired business goals

14 years

3700+

in the service market

365

employees

We are among the

days ayear
we work 24/7

12

contact centers in 10 cities

top-2

largest

outsourcing contact centers in Russia

Moscow

Smolensk

Saransk

Michurinsk

Volgograd

Astrakhan

Volzhsky

Saratov

Tambov

Lipetsk

Stavropol

Our services

Telephone sales

We carefully study the product in order to provide the necessary information during a sales conversation with a potential client

Cold calls

We make "cold calls" to potential clients taken from customer databases using well-tested, tried and effective sales pitches

Renewal of Relationships

We renew inactive relationships with old customers. We will find out why the client previously refused your product or service

Hotline

We carefully study the product so that during a conversation with a potential client we can provide the necessary information.

Receiving of orders

Competent order processing is the key to an excellent customer experience.Comprehensive customer service.

Surveys and customer satisfaction analytics

We will help you to identify consumer demand, better understand a potential customer, assess the level of brand loyalty, find out an opinion about a product or service, etc

Database update

We will review and update data about your customers in the shortest possible time, which will allow you to interact with them as efficiently as possible.

Service maintenance

We will conduct basic screening, classify the type of malfunction, register it and pass the request on to the appropriate unit in charge of such malfunctions

Service desk

We use ITIL methodology, which helps identifying service deficiencies and quickly solving problems and/or incidents which may occur

Helpdesk

We quickly resolve issues with company employees, route the request to the appropriate unit, and escalate such requests when needed

Mass recruitment

We carry out mass recruitment of personnel for linear positions in the shortest possible time

Reception / Switch-board

Our professionals, on behalf of your company, are ready to provide reliable front office support.

Our Clients

The Company occupies a leading position among outsourcing contact centers in Russia.

Neovox is a licensed telecom operator, which works with all leading Russian telecom providers.
In performing its work, the Company relies on the best international practices

About us

ISO, COPC

international customer service quality standards

100 bil

contacts processed per year

Awards

Since it was founded, Neovox is a member of the National Association of Contact Centers (NACC), actively participates in the exhibitions and conferences of the industry, and regularly receives international awards.

2024
Customer Experience World Awards

"Best Customer Experience" nomination laureate

More

2021
Christal headset

"Best innovations in customer service" nomination winner

More

2021
Christal headset

"Best outsourcing project, partnership" nomination laureate

More

2020
Customer Experience World Awards

"Customer experience in Contact Center" nomination laureate

More

We will be happy answer all your questions

Submit

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You may also email us at info@neovox.ru or Vkontakte

E-mail

Head Office

Call us

8 (800) 700-91-66

30 Krasnoproletarskaya St.,bld.
1 Moscow 127473

info@neovox.ru

Privacy policy

Sales

partnership@neovox.ru